Who we are
SkinOnMain is operated by [LEGAL ENTITY NAME], in partnership with CareBridge Pharmacy, [FULL ADDRESS], Main Street, Vancouver, BC, licensed by the College of Pharmacists of British Columbia (Pharmacy Licence #[NUMBER]). Our privacy officer is [NAME], reachable at privacy@skinonmain.ca or [PHONE].
What we collect
- Identity and contact information: name, date of birth, email, phone, shipping address, and government photo ID (required by law for prescription verification).
- Health information: your intake answers, skin photos, medical history, medications, allergies, prescriptions, and pharmacy records.
- Payment information: processed by [PAYMENT PROCESSOR]; we do not store full card numbers.
- Technical information: device, browser, and usage data collected through cookies as described below.
Why we collect it
To provide your care: prescriber review, pharmacist assessment, compounding, dispensing, delivery, refills, and follow-up. We also use limited information to operate and secure our services, meet College record-keeping requirements, and, only with your separate optional consent, send marketing communications.
Where it is stored and who can see it
Your information is encrypted in transit and at rest and stored on servers located in Canada [CONFIRM PROVIDER/REGION]. Access is limited to your care team: your prescriber, the pharmacy team, and staff who need it to deliver your care. Every access is logged. We never sell your information, and your photos and ID are never used for marketing.
Who we share it with
- Our partnered licensed Canadian prescribers ([PRESCRIBER ORGANIZATION]), for clinical review.
- Shipping carriers, limited to name and address.
- Payment processor, limited to billing information.
- Regulators or courts, only when the law requires it.
How long we keep it
Pharmacy and prescription records are retained as required by the College of Pharmacists of British Columbia [SPECIFY PERIOD]. Marketing data is deleted when you unsubscribe or on request.
Your rights
You may request access to your information, ask us to correct it, withdraw marketing consent at any time, and file a complaint with our privacy officer, the Office of the Privacy Commissioner of Canada, or the Office of the Information and Privacy Commissioner for BC.
Cookies and advertising
[DESCRIBE: analytics and advertising cookies used, opt-out mechanism. Note: no health information is ever shared with advertising platforms.]
Contact
privacy@skinonmain.ca · [PHONE] · CareBridge Pharmacy, [FULL ADDRESS], Vancouver, BC [POSTAL CODE]